10ji Responsible Gaming
Our Commitment to Responsible Gaming
At 10ji, we believe that gaming should always remain a form of entertainment — exciting, enjoyable, and within your control. We recognize that while most of our players gamble responsibly as a leisure activity, some individuals may experience difficulties managing their gaming behavior. That's why we've built a comprehensive responsible gaming program designed to help Filipino players stay safe, set healthy boundaries, and access support when needed.
Our responsible gaming commitment is grounded in three core principles: prevention (helping players avoid problems before they start), intervention (detecting early warning signs and offering timely support), and treatment (connecting players who need help with professional resources). Every feature, policy, and tool we offer is designed with player protection in mind, ensuring that 10ji remains a safe and enjoyable platform for the entire Filipino gaming community.
Whether you're spinning slots at our online casino, placing bets on your favorite sports team, trying your luck at bingo, or exploring our fishing games and color prediction wheel, we want you to play responsibly and within your means. This page outlines the tools, resources, and support systems available to help you maintain control over your gaming activity and recognize when it's time to take a break.
Your Safety Matters
If you or someone you know is struggling with problem gambling, help is available. Contact our customer support team 24/7 for confidential assistance, or reach out to professional organizations like the Philippine Psychiatric Association or local mental health services for expert guidance and treatment.
Understanding Problem Gambling
Problem gambling, also known as gambling disorder or compulsive gambling, occurs when a person loses control over their gaming behavior despite negative consequences. Unlike social or recreational gambling — where players set limits, stick to their budgets, and stop when the fun ends — problem gambling can interfere with personal relationships, financial stability, work performance, and overall well-being.
It's important to understand that problem gambling is not a moral failing or lack of willpower. It's a recognized behavioral health condition that can affect anyone regardless of age, gender, income level, or background. Research shows that certain factors, including genetics, mental health conditions, stress, and environmental influences, can increase vulnerability to developing gambling problems.
Signs and Symptoms to Watch For
Recognizing the early warning signs of problem gambling is the first step toward getting help. If you notice any of these behaviors in yourself or someone you care about, it may be time to seek support:
Warning Signs of Problem Gambling
- Spending more time and money gambling than you can afford or originally intended
- Chasing losses by betting more money in an attempt to win back what you've lost
- Borrowing money, selling possessions, or using funds meant for bills or essentials to gamble
- Lying to family members, friends, or colleagues about the extent of your gambling activity
- Feeling restless, irritable, or anxious when trying to cut down or stop gambling
- Gambling as a way to escape problems, stress, depression, or negative emotions
- Neglecting work, school, family responsibilities, or personal relationships due to gambling
- Experiencing financial difficulties, accumulating debt, or facing money problems because of gambling
- Feeling guilty, ashamed, or hopeless about your gambling behavior but unable to stop
- Repeatedly trying to quit or reduce gambling but failing to maintain control
- Thinking constantly about gambling, planning your next session, or reliving past wins
- Taking increasingly larger risks or betting higher amounts to achieve the same excitement
If several of these warning signs resonate with you, it's crucial to take action now. Problem gambling tends to worsen over time without intervention, but recovery is absolutely possible with the right support and treatment. Don't wait until the situation becomes critical — reaching out for help is a sign of strength, not weakness.
Responsible Gaming Tools at 10ji
We've integrated multiple responsible gaming tools directly into the 10ji platform to help you manage your gaming activity, set personal limits, and maintain control. These features are designed to empower you to make informed decisions about your gambling habits and take preventive action before problems develop.
Deposit Limits
Deposit limits allow you to control how much money you can add to your 10ji account over a specific time period. You can set daily, weekly, or monthly deposit limits based on your budget and financial situation. Once you reach your limit, you won't be able to deposit additional funds until the time period resets. This tool helps prevent impulsive deposits during emotional moments or losing streaks.
How to set deposit limits: Log in to your 10ji account, navigate to Account Settings > Responsible Gaming > Deposit Limits, and choose your preferred daily, weekly, or monthly limit. Changes to increase limits typically have a cooling-off period (e.g., 24-72 hours) to give you time to reconsider, while decreases take effect immediately.
Loss Limits
Loss limits restrict the total amount of money you can lose across all gaming activities within a specific timeframe. This prevents you from losing more than you're comfortable with, even if you experience a winning streak followed by losses. Loss limits are calculated as net losses (total bets minus total winnings) and help you stick to your predetermined budget.
Session Time Limits
Time flies when you're enjoying casino games, sports betting, or other gaming activities. Session time limits help you stay aware of how long you've been playing by automatically logging you out after a specified duration. You can set reminders (e.g., after 1 hour, 2 hours, or 4 hours) or hard cutoffs that end your session automatically. This tool promotes healthy gaming habits by encouraging regular breaks.
Reality Checks
Reality checks are periodic pop-up notifications that display your current session duration and net win/loss while you're playing. These reminders help you stay mindful of your gaming activity and make conscious decisions about whether to continue playing or take a break. You can customize the frequency of these alerts (e.g., every 30 minutes, 60 minutes, or 90 minutes).
Self-Exclusion Options
If you need a more comprehensive break from gaming, 10ji offers flexible self-exclusion periods ranging from 24 hours to 6 months or longer. During a self-exclusion period, your account will be temporarily suspended, preventing you from logging in, placing bets, or depositing funds. You can choose the duration that best suits your needs:
- Short-term timeout (24 hours – 7 days): Ideal for taking a quick break to regain perspective.
- Medium-term exclusion (1 month – 3 months): Suitable for players who need time to address emerging concerns.
- Long-term exclusion (6 months – permanent): Recommended for players struggling with problem gambling who need extended support.
Self-exclusion requests are processed immediately and cannot be reversed until the chosen period expires. If you select permanent self-exclusion, your account will be closed indefinitely and cannot be reopened. During any self-exclusion period, 10ji will not send you promotional materials or marketing communications.
How to self-exclude: Contact our customer support team via live chat or email ([email protected]) and request self-exclusion. Our team will guide you through the process and confirm the exclusion period. Alternatively, access the self-exclusion option in your Account Settings > Responsible Gaming section.
Account History and Activity Monitoring
Transparency is key to responsible gaming. Your 10ji account dashboard provides comprehensive access to your complete gaming history, including:
- Detailed transaction history (deposits, withdrawals, bets, winnings)
- Session logs showing login times, duration, and games played
- Net win/loss calculations over daily, weekly, monthly, and annual periods
- Betting patterns and frequency analysis
Regularly reviewing your account activity helps you stay informed about your gaming behavior and identify patterns that may indicate developing problems. If you notice concerning trends — such as increasing bet sizes, longer sessions, or chasing losses — take proactive steps to adjust your limits or seek support.
Take Control with 10ji's Gaming Tools
Access powerful features designed to help you set limits, track activity, and maintain healthy gaming habits.
Tips for Healthy Gaming Habits
Responsible gaming isn't just about using tools and setting limits — it's also about adopting healthy attitudes and behaviors toward gambling. Here are some practical tips to help you maintain a positive, balanced relationship with gaming:
Set a Budget and Stick to It
Before you start playing, decide how much money you can afford to lose without impacting your essential expenses like rent, bills, food, transportation, or savings. Treat this amount as entertainment spending — money you're willing to spend on fun, not as an investment or way to make money. Never gamble with money you need for living expenses or borrowed funds.
Establish Time Limits
Gaming sessions can easily stretch longer than intended, especially when you're winning or chasing losses. Set a specific time limit before you start playing (e.g., 1 hour, 2 hours) and stick to it regardless of whether you're winning or losing. Use 10ji's session time limit tools to enforce these boundaries automatically.
Never Chase Your Losses
One of the most dangerous gambling behaviors is "chasing" — trying to win back money you've lost by continuing to play or increasing your bets. This almost always leads to bigger losses and emotional distress. If you've reached your loss limit or had a losing session, accept it and walk away. Tomorrow is another day.
Balance Gaming with Other Activities
Gaming should be just one of many leisure activities in your life, not the only one. Make sure you're maintaining balance by spending time with family and friends, pursuing hobbies, exercising, working, studying, and engaging in other fulfilling activities. If gaming starts to dominate your free time or interfere with other responsibilities, it's a red flag.
Avoid Gambling When Emotional
Don't use gambling as a way to escape stress, cope with problems, deal with depression, or numb difficult emotions. Gaming while upset, angry, anxious, or under the influence of alcohol or drugs impairs your judgment and increases the risk of making impulsive decisions you'll regret. Take a break, address your emotions in healthier ways, and only play when you're in a calm, clear-headed state.
Understand the Odds
All casino games, sports betting, and other forms of gambling involve an element of chance. The house always has an edge, meaning that over time, the casino will profit while players will lose more than they win on average. Treat gaming as entertainment with a cost, not as a reliable way to make money. Accept that losses are part of the experience and never bet more than you can afford to lose.
Take Regular Breaks
Long, uninterrupted gaming sessions can lead to fatigue, impaired decision-making, and loss of perspective. Take frequent breaks to stretch, hydrate, eat, and clear your mind. Step away from the screen, go for a walk, or engage in a different activity. Use 10ji's reality check reminders to help you pause and reassess whether you want to continue playing.
Monitor Your Behavior
Regularly review your gaming activity through your account dashboard. Are you spending more time or money than planned? Are your sessions getting longer or more frequent? Are you betting higher amounts? If you notice concerning patterns, adjust your limits, take a self-exclusion break, or reach out for support before the problem escalates.
Help and Support Resources
If you're struggling with problem gambling or concerned about someone else's gaming behavior, professional help is available. Recovery is possible, and reaching out for support is the first step toward regaining control of your life.
Get Help Now
10ji Customer Support
Our customer support team is available 24/7 via live chat and email to assist with responsible gaming concerns, self-exclusion requests, and account management. Contact us anytime for confidential support.
Email: [email protected] | Live Chat: Available on 10ji.cam
Professional Help Organizations
If you or someone you know needs professional assistance for problem gambling, the following organizations provide confidential support, counseling, and treatment referrals:
Philippine Psychiatric Association
Mental health professionals specializing in gambling disorder and addiction treatment.
Website: philippinepsychiatry.org | Hotline: (+63 2) 8636-7173
National Center for Mental Health (NCMH)
Government facility offering psychiatric services and addiction treatment programs.
Address: Nueve de Febrero St., Mandaluyong City | Hotline: (+63 2) 8531-9001
Natasha Goulbourn Foundation – Hope Line
24/7 crisis intervention and mental health support hotline.
Hotline: 0917-558-4673 (HOPE) | Website: ngf-mindstrong.org
In Life – Mental Health Crisis Hotline
Free 24/7 emotional support and mental health assistance.
Hotline: 0917-800-1123 | 0918-873-4673 (HOPE)
PAGCOR Responsible Gaming Program
The Philippine Amusement and Gaming Corporation (PAGCOR) oversees responsible gaming initiatives and maintains resources for problem gambling prevention and treatment. Visit their official website for educational materials, self-assessment tools, and treatment referrals.
For Friends and Family Members
If you're concerned about a loved one's gambling behavior, your support can make a significant difference in their recovery journey. Here's how you can help:
- Start a conversation: Express your concerns calmly and without judgment. Choose a private, quiet moment when both of you are calm and sober. Use "I" statements (e.g., "I'm worried about..." instead of "You always...").
- Listen actively: Give them space to share their feelings, struggles, and experiences without interrupting or offering immediate solutions. Sometimes people just need to be heard.
- Avoid enabling: Don't lend money, pay off gambling debts, or cover up consequences of their gambling. While it may seem helpful in the moment, enabling behavior prevents them from facing the reality of their situation.
- Encourage professional help: Suggest they speak with a counselor, therapist, or problem gambling specialist. Offer to help them find resources or accompany them to appointments.
- Take care of yourself: Supporting someone with a gambling problem can be emotionally draining. Make sure you're also getting support through friends, family, support groups, or your own therapy.
- Set boundaries: Protect yourself financially and emotionally by establishing clear boundaries about what you will and won't tolerate. It's okay to say no to requests for money or other enabling behaviors.
Remember, you cannot force someone to change or recover — they must be ready and willing to seek help themselves. What you can do is offer love, support, encouragement, and information about available resources while maintaining healthy boundaries for yourself.
Under 21? Gaming is Not for You
10ji strictly prohibits anyone under the age of 21 from creating an account, depositing funds, or participating in any gaming activities. This policy is in place to comply with Philippine gaming regulations and to protect minors from the potential harms of underage gambling.
During registration, we verify your age and identity through government-issued identification documents. We also employ advanced age verification technology to detect and prevent underage access. If we discover that a minor has created an account or placed bets, the account will be immediately closed, funds confiscated, and appropriate authorities notified.
Parents and guardians should monitor their children's internet use, ensure minors do not have access to payment methods or gaming accounts, and educate young people about the risks of gambling. If you believe a minor has accessed 10ji, please contact our customer support team immediately.
Our Ongoing Commitment
At 10ji, responsible gaming is not just a policy — it's a core value embedded in everything we do. We continuously invest in new technologies, employee training, player education initiatives, and partnerships with responsible gaming organizations to ensure our platform remains safe, transparent, and player-focused.
We're committed to fostering a gaming environment where fun, fairness, and safety come first. If you have questions, concerns, or suggestions about our responsible gaming program, we welcome your feedback. Together, we can create a healthier gaming community for all Filipino players.
Need Help Right Now?
If you're experiencing a gambling emergency or crisis, don't wait. Contact our support team immediately via live chat or call the National Center for Mental Health hotline at (+63 2) 8531-9001. Help is available 24/7.
Play Smart, Play Safe at 10ji
Use our responsible gaming tools to set limits, track your activity, and maintain control. Remember: gaming should always be fun, never a financial burden or source of stress.
If you need help or have questions about responsible gaming, our support team is here for you 24/7.